Terms & Conditions

Bookings

All bookings are inquiries until confirmed by me in writing (email or WhatsApp). A confirmation includes the date, service, agreed price and pickup details.

Payment

Pay by card in the vehicle, cash (CZK or EUR) on the day, or bank transfer in advance. You get a 10% discount if you prepay more than 7 days before the trip. Quoted prices are per vehicle and include fuel, tolls, highway vignettes, parking, water on board and guiding unless stated otherwise.

Cancellations

Cancellation is free of charge more than 72 hours before pickup, with prepayments refunded in full. Between 72 and 48 hours before pickup, 50% of the agreed price is charged. Less than 48 hours before pickup, or in case of a no-show, 100% is charged because the date can no longer be offered to other customers. If John has to cancel, a full refund is given.

Delays and waiting

Airport pickups include 60 minutes of free waiting after landing (15 minutes for city-to-airport departures and other pickups). After that, €10 is charged for every additional 15 minutes. I track flights and adjust pickup times where possible.

Passengers and luggage

Passenger and luggage numbers must be stated at booking so the right vehicle is provided. Child seats are available free of charge on request. Seat belts must be worn at all times.

Conduct and liability

I reserve the right to end a journey without refund in the event of unsafe, abusive or illegal behaviour. Smoking is not permitted in the vehicle. I am fully licensed and insured for passenger transport; liability is limited to the terms of that insurance. Itineraries may be adjusted for weather, road conditions or site closures.

Privacy

Details submitted through the booking form are used only to arrange and confirm your trip. They are not sold or shared with third parties.

Questions

Contact me at info@tripswithjohn.com or +420 602 812 483.